Services

As well as abundant mouth-watering breakfasts and a daily maid service, guests at Villa Pipistrelli can take advantage of the bespoke services offered by our dedicated concierge who will do his utmost to make their holiday as enjoyable, hassle-free and memorable as possible. They can choose from a host of delights, such as have a private chef come to the villa to prepare mouth-watering delicacies, or even get their hands dirty with a tailor-made traditional Tuscan cooking class. From sampling our very own olive oil and learning how to distinguish the different scents and flavours to having a relaxing and revitalising massage in the comfort of the Villa, the options are countless.

TERMS AND CONDITIONS

A deposit of 30% is required at time of booking and the remaining balance 4 weeks before arrival.

In the event of cancellation before total balance has been paid, deposit payment will be reimbursed only if the property is rebooked.

In the event of cancellation after full payment has been made, no refund will be given.

We strongly encourage guests to take out some form of travel insurance.

In the case of forced cancellation due to Government imposed Corona virus (Covid-19) restrictions or infection, the client will not lose their payment but will be offered  to move the dates of their reservation or receive a voucher valid until the 31/12/2022.

Bookings are generally taken on a weekly basis from Saturday to Saturday during high season (July-August). For the rest of the year there is a minimum stay of 3 nights. Please contact our reception desk if you have requests that fall outside of these conditions by emailing info@montestigliano.it.

Prices include linen, towels and pool towels (one per person) during the swimming season, with a weekly change of laundry for bookings of more than 7 days, and a final clean.

Heating is included in the rental cost as is Wi-Fi, available in all properties and communal areas including swimming pools.

Small or medium sized pets are allowed upon request.

Smoking is prohibited inside all properties.

Baby cots are available on request at a cost of €30 per week, paid directly at reception.

We can organise private breakfasts, pizza evenings, BBQs and Typical Tuscan dinners on request for groups.

The swimming pools are open between the 01/06 – 31/9, however these dates may vary depending on weather conditions.

The properties must be treated with care and respect and left in a normal state of cleanliness. All rubbish must be left tidy and sorted into the separate recycling bins provided before departure.

All guests are requested to preauthorize a security deposit payment of €300 by credit card on arrival, which will be held until check-out and only used in the case of damage, unpaid bills or compensation for extra cleaning.

Guest check-in is between 17-20 and check-out before 10 in the morning on the day of departure.

In the event of early or late arrivals, please inform reception in advance, our office hours are 9.30-18.30. As we do not have a 24 hour reception, we would ask late arrivals to give us prior notice in order to make alternative arrangements for check-in and key collection.

Please get in touch for any other enquiries or more information by writing to info@montestigliano.it or calling us on +39 3408279065.

Payments can be made by company credit card, cheque made out to Az. Ag. Montestigliano & sent to the letter head address or via bank transfer using the following details:

Bank: INTESA SANPAOLO
Address: Via Massetana Romana, 2, Siena (SI) 53100
a/c title: MONTESTIGLIANO S.R.L. SOCIETÀ AGRICOLA a/c: 1000 313
Bank codes: ABI: 03069 CAB: 14226
SWIFT (BIC): BCITITMM
IBAN: IT35 N030 69142261 0000 0000 313